Survey

      Questionnaire for surveying citizens' opinion about the administrative service in GLI EA

      Dear citizens,

     Thank you for contacting the General Labour Inspectorate Executive Agency Administrative Service Center. It is important for us that you share your opinion about the quality of the administrative service we provide. This will help us to work on its improvement in order to more fully meet your expectations for the administrative service of the Labour Inspectorate.

     The survey is anonymous and the data is used solely and exclusively to improve the administrative service of GLI EA, as well as to achieve higher satisfaction with the services that you as users receive from us.

      Thank you for your time!

1. Did you easily find the information about the administrative service you were interested in?
2. Was the information about the administrative service you were interested in complete, comprehensive and understandable?
3. Which channel did you use to receive information about the administrative service you are interested in? (You may indicate more than one answer.)
4. In your opinion, is the knowledge and competence of the employee who served you at the required level?
5. Was the attitude of the employee who served you polite and courteous?
6. What is your overall assessment of the administrative service provided to you?

If you would like to share with us in more detail your opinion about the quality of administrative services, as well as your suggestions on how we can improve them, you can use the electronic feedback form on our website at https://www.gli.government.bg/en/form/contact or send them to the Agency's e-mail address: info@gli.government.bg.

Through the electronic feedback form and e-mail, you can also send us signals and complaints about the quality of the administrative service.